Job Description

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Responsibilities:

• Greet patients in person or via telephone; provide information and answer basic questions
• Schedule and confirm patient appointments
• Verify patient insurance information and manage patient check-ins and check-outs
• Collect and process patient payments and co-pays
• Maintain and update patient records in the Electronic Medical Records (EMR) system
• Handle administrative tasks such as filing, faxing, and managing correspondence
• Coordinate with medical staff to ensure smooth patient flow and communication
• Assist with patient referrals and authorizations as needed
• Ensure the reception area is clean, organized, and welcoming
• Perform other related duties as assigned

Requirements:

• Fluency in English, Spanish or Portuguese
• Ability and willingness to work at least one Saturday each month
• Proficiency in basic medical terminology
• Experience with Electronic Medical Records (EMR)
• Knowledge of HIPAA regulations and patient confidentiality
• Strong customer service skills, with a professional and friendly demeanor
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Strong organizational skills and attention to detail

Qualifications:

• High school diploma or GED equivalent
• Previous experience as a medical receptionist or in a similar role
• Basic Life Support (BLS) certification preferred

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