Responsible for maintaining the flow of Ginnie Mae original documents to and from the document custodian; to clear exception items and double loan issues for Ginnie Mae loans; to track and order original documents for servicing of loans, as needed. The position also maintains, orders and tracks records/documents for the company. Order, track, distribute, prep, scan, index all files related to servicing (custodial, collateral, servicing, default, any/all miscellaneous documents). Communicate and coordinate with external and internal resources to complete pool certifications within required timeframe.
Complete all research necessary to clear exceptions for Ginnie Mae pool certifications and re-certifications
Maintain monthly exceptions reports
Coordinate Ginnie Mae custodian transfers
Coordinate with custodians, title companies and attorneys as needed to retrieve documents to clear pool exceptions
Complete all research necessary to close tasks for default, foreclosure, and loss mitigation
Process orders and coordinate shipment of files to and from client, custodian and attorney
Research various county website for missing documentation
Track and distribute custodial documents as required
Prep and scan custodial documents as required
Upload scanned images to FileOnQ as required
Process daily file requests for servicing of loans as needed
Process orders and coordinate shipment of files to and from storage facility
Prep and scan files or miscellaneous documents related to the servicing of loans
Retrieve archived data CDs upon requested
Prepare modification documents as requested
Provide weekly updates to team management
Responsible for attending meetings internally and externally
Coordinate outgoing document transfers
Retrieve documents for client and custodian audits
All other duties as assigned
High School Diploma or equivalent required
A minimum two to three years' experience in banking, real estate and/or mortgage servicing industry; similar clerical roles may be acceptable
Excellent communication skills, both oral and written; ability to work independently; strong analytical, problem solving, research, interpretive and decision making skills; detail oriented; strong leadership, organizational and planning skills; ability to handle multiple priorities and meet deadlines; able to work in a fast-paced environment
Prefer knowledge of servicing systems (i.e. LPS), aware of various loan documents
Typing, Microsoft Word, Excel, 10-key calculator; knowledge of office equipment
Knowledge of Ginnie Mae, Fannie Mae and Freddie Mac document retention guidelines
LoanCare's Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:
Optional medical, dental, vision, life, and disability insurance
Paid holidays, vacation, and sick leave
Matching 401(k) plan and employee stock purchase plan
Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
Programs that celebrate achievements and milestones
Discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
Compensation Range: $16.54 - $24.71 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.
Build Your Future with LoanCare
At LoanCare, we don't just service mortgage loanswe serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.
Here, you'll find:
A culture that helps you thrive, with resources and support to fuel your growth
Flexibility to work remotely, while staying connected through virtual engagement
Opportunities to make a real impact in an industry that touches millions of lives
If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.
About Remote Employment
We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.
Work Conditions
Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.
Physical Demands
Sitting up to 90% of the time
Walking and standing up to 10% of the time
Occasional lifting, stooping, kneeling, crouching, and reaching
Equal Employment Opportunity
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
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